Terms of Service
Terms of Service
Last Updated: [01/24/2025]
Welcome to Global Psychoeducational Solutions (“GPS,” “we,” “us,” or “our”). By accessing or using our primary website, globalpsychsolutions.com (the “Website”), as well as our Global Access Portal (portal.globalpsychsolutions.com) and any related services (collectively, the “Site”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, please discontinue use of all GPS websites and portals immediately.
1. Acceptance of Terms
1.1 Eligibility
By using the Site, you confirm that:
• You are at least 18 years old or have obtained parental or guardian consent if you are a minor.
• You have the legal capacity to enter into a binding agreement.
• If you are using the Site on behalf of an organization, you have the authority to bind that organization to these Terms.
1.2 Agreement
Your use of the Site signifies your acceptance of and compliance with these Terms, as well as your agreement to our Privacy Policy. If you do not agree with any part of these Terms, you must immediately cease using the Site.
2. Scope of Services
2.1 Psychoeducational Services
GPS provides psychoeducational assessments, consultations, and related services primarily to clients in Illinois and Florida. These services may be delivered in person or through telepractice methods (including synchronous video conferencing and remote evaluation tools).
2.2 Global Access Portal
The Global Access Portal (portal.globalpsychsolutions.com) is a secure online platform that GPS offers to clients for scheduling, accessing assessments, tracking progress, and communicating with our psychologists or consultants. Use of the portal is subject to these Terms, as well as any additional written agreements (e.g., Service Agreement, Telehealth Informed Consent) you may receive upon engagement.
2.3 No Emergency Services
Our Site (including the Global Access Portal) and services are not designed to handle emergency situations or crises. If you are experiencing a mental health crisis or any other emergency, please call 911 (in the U.S.) or go to your nearest emergency department.
2.4 Informational Use
All content on the Site is provided for general informational or educational purposes and does not constitute specific medical, psychological, or legal advice.
3. Professional-Client Relationship
3.1 No Automatic Relationship
Use of this Site (including the Global Access Portal) does not establish a psychologist-client or consultant-client relationship between you and GPS.
3.2 Service Agreements
Any professional relationship with GPS is governed by a separate, written Service Agreement or similar contractual document. You must review and sign the applicable Service Agreement to formally engage our psychoeducational services.
3.3 Telepractice
If you receive services remotely, you acknowledge that these services are provided under the licensure and laws of the states in which GPS operates (primarily Illinois and Florida). By using our telepractice services, you confirm you are physically present in a jurisdiction where our psychologists or consultants hold valid licensure or authorization to practice.
4. Intellectual Property Rights
4.1 Ownership
All content available on the Site—including but not limited to text, graphics, logos, images, videos, and software (“Content”)—is the property of GPS or its licensors and is protected by applicable intellectual property laws.
4.2 License to Use
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and its Content for personal, non-commercial use. Any unauthorized use—such as reproduction, modification, or distribution—requires explicit, prior written consent from GPS.
4.3 Trademarks
All trademarks, service marks, and trade names displayed on the Site are the property of GPS or their respective owners. You may not use or display such marks without the prior written permission of GPS or the relevant owner.
5. User Accounts and Global Access Portal
5.1 Account Creation
Certain features of our Site, including the Global Access Portal, require the creation of a user account. You agree to provide accurate, current, and complete information during registration and to promptly update your information if it changes.
5.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify GPS of any unauthorized use of your account or other breach of security.
5.3 Portal Use
By accessing the Global Access Portal, you agree to comply with any additional terms, policies, or guidelines that may be presented to you within the portal environment (e.g., telehealth consent forms, scheduling policies, secure messaging guidelines).
5.4 Access Revocation
GPS reserves the right to suspend, restrict, or terminate your account at any time if we suspect fraudulent activity, non-compliance with these Terms, or behavior that could harm GPS or other users.
6. User Conduct
You agree that you will not:
1. Use the Site or the Global Access Portal for any unlawful purpose or in violation of any local, state, national, or international law.
2. Upload, post, or transmit any harmful, threatening, defamatory, obscene, or otherwise objectionable material.
3. Attempt to gain unauthorized access to the Site, Global Access Portal, related systems, or networks.
4. Interfere with the Site’s security, servers, or networks.
5. Engage in any conduct that restricts or inhibits any other user from using or enjoying the Site.
7. Accessibility
7.1 Commitment to Accessibility
GPS is committed to making our Site and the Global Access Portal accessible to all users, including those with disabilities. If you experience any difficulty in accessing the Site or portal, please contact us at [email protected].
8. Privacy and Data Protection
8.1 Privacy Policy
We collect, use, store, and process personal data in accordance with our Privacy Policy. By using the Site, you consent to the data practices described therein.
8.2 Data Protection Laws
GPS complies with applicable data protection laws (e.g., HIPAA, FERPA) relevant to the handling of psychoeducational and health-related information. We handle personal and sensitive data with the highest standards of confidentiality and security.
8.3 Children’s Privacy
GPS does not knowingly collect personal information from children under 13 without verified parental or guardian consent. If you believe a child’s personal information has been collected without authorization, please contact us immediately.
9. Fees, Refunds, and Cancellations
9.1 Fees
All fees for psychoeducational assessments, consultations, and other services are governed by the applicable Service Agreement. By engaging in our services, you agree to pay all fees and charges as outlined.
9.2 Non-Refundable
Unless explicitly stated otherwise in a signed Service Agreement, all fees paid are non-refundable.
9.3 Cancellation
To avoid additional fees, cancellations or rescheduling requests must be made at least 48 hours before a scheduled appointment. Cancellations received after this time may incur a cancellation fee, as detailed in the Service Agreement.
10. Third-Party Links and Resources
10.1 External Links
The Site may include links to third-party websites or resources not owned or controlled by GPS. These links are provided solely for your convenience.
10.2 No Endorsement
GPS does not endorse or assume any responsibility for any third-party websites, their content, or any services they offer. Accessing these links is at your own risk, and you should review the terms and privacy policies of any third-party sites you visit.
11. Telepractice and Remote Learning Disclaimers
11.1 Technological Requirements
You are responsible for ensuring you have the necessary devices, internet connection, and compatible software to access telepractice services (including video sessions, online assessments, and portal features). GPS is not liable for issues arising from your hardware, software, or internet connectivity.
11.2 Licensure Boundaries
GPS psychologists and consultants provide services under the licensure regulations of the states in which they are licensed. By participating in telepractice services, you confirm that you are physically present in a state or jurisdiction where our professionals hold valid licensure or authorization to practice.
11.3 No Guarantees
Remote psychoeducational services, like in-person services, vary in effectiveness based on individual learner needs, engagement level, and technical factors. We do not guarantee specific outcomes or improvement.
12. Disclaimer of Warranties
12.1 As Is, As Available
The Site (including the Global Access Portal) and all Content are provided on an “as is” and “as available” basis, without any warranties of any kind, express or implied.
12.2 No Guarantee of Accuracy or Availability
GPS does not warrant that the Site will meet your requirements or that it will be uninterrupted, timely, secure, or error-free. We also do not guarantee the accuracy or reliability of any information obtained through the Site.
13. Limitation of Liability
13.1 Exclusion of Damages
To the fullest extent permitted by law, GPS and its affiliates, officers, directors, employees, or agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of (or inability to use) the Site or the Global Access Portal.
13.2 Total Liability
In any event, GPS’s total liability to you for all claims arising under these Terms shall not exceed the total amount paid by you (if any) for accessing the Site or receiving services, or one hundred U.S. dollars (USD $100), whichever is greater.
14. Data Security
14.1 Security Measures
We employ industry-standard security measures to protect user data. However, no method of data transmission or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
14.2 User Responsibility
You are responsible for maintaining the security of your devices and account credentials. If you suspect any unauthorized access or breach of security, notify us immediately.
15. Modifications to Terms
15.1 Updates
We reserve the right to modify or replace these Terms at any time. Any changes will be effective immediately upon posting to the Site.
15.2 User Obligation
It is your responsibility to review the Terms periodically. By continuing to use the Site after changes are posted, you agree to the revised Terms.
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms, and any dispute arising out of or relating to these Terms or the Site, will be governed by and construed in accordance with the laws of the State of Illinois and/or Florida, as applicable, without regard to conflict of law principles.
16.2 Arbitration
Any dispute arising from or relating to these Terms or the Site that cannot be resolved informally shall be resolved by binding arbitration. If your primary residence or the primary location of services rendered is in Illinois, arbitration will take place in Illinois. If your primary residence or the primary location of services rendered is in Florida, arbitration will take place in Florida. Otherwise, the parties will confer in good faith to determine a mutually acceptable location. The arbitration shall be conducted by a single arbitrator, and judgment on the award may be entered in any court having jurisdiction.
16.3 Injunctive Relief
Notwithstanding the above, GPS reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or other rights.
17. Testimonials and Results Disclaimer
17.1 Individual Experiences
Testimonials shared on the Site or through other media are individual experiences and do not guarantee similar results for all users.
17.2 No Guarantee of Specific Outcomes
Each client’s progress depends on numerous factors, including their unique needs, level of engagement, and adherence to professional recommendations.
18. Indemnification
18.1 Obligation to Indemnify
You agree to indemnify, defend, and hold harmless GPS, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any claims, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your violation of any third-party rights.
19. Contact Information
If you have any questions or concerns about these Terms or the Site (including the Global Access Portal), please contact us at:
Email: [email protected]
We will make every reasonable effort to address your inquiries promptly.
20. Entire Agreement
These Terms, along with our Privacy Policy and any applicable Service Agreement or Telehealth Consent, constitute the entire agreement between you and GPS regarding your use of the Site and supersede all prior or contemporaneous agreements, understandings, and representations, whether written or oral.
By using the Site and/or the Global Access Portal, you acknowledge that you have read, understood, and agree to these Terms of Service and our Privacy Policy.