Privacy Policy
Privacy Policy
Last Updated: [01/24/2025]
1. Introduction
Global Psychoeducational Solutions (“GPS,” “we,” “us,” or “our”) respects the privacy of individuals who interact with our website, telehealth platforms, client portals, and other related services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information to provide psychoeducational assessments, consultations, and resources, primarily in Illinois and Florida.
We comply with applicable federal and state laws, including:
• Family Educational Rights and Privacy Act (FERPA)
• Health Insurance Portability and Accountability Act (HIPAA)
• Children’s Online Privacy Protection Act (COPPA)
• Relevant state privacy and professional regulations in Illinois and Florida
By accessing or using our website (globalpsychsolutions.com) or any other Services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Site and Services.
2. Scope of This Policy
This Privacy Policy covers:
• Information collected through our public website, such as contact forms and general inquiries.
• Limited non-sensitive data gathered for communication or informational requests.
Additional privacy terms or consent forms may apply when you engage GPS’s psychoeducational or telehealth services through:
• Our secure client portal
• Remote telepractice platforms used for psychoeducational evaluations or consultations
These supplemental notices explain how we handle sensitive data (e.g., academic records, health details). By using those services, you may be asked to agree to additional policies or contracts.
3. Information We Collect
3.1. Information Collected via Our Public Website
1. Contact Information
• When you fill out an online form or send an inquiry, we may collect your name, email address, phone number, and any other details you choose to share.
2. Communications
• We record the content of messages, questions, or requests submitted through contact forms or email.
3.2. Information Collected via the Client Portal and Telehealth Platforms
1. Personal Identifiers
• Names, addresses, dates of birth, and contact information for clients, parents, or legal guardians.
2. Educational and Health Data
• Test results, academic history, psychoeducational reports, and other health-related records required for providing psychoeducational services.
3. Financial Information
• Limited billing details (e.g., credit card data) for service fees, handled through secure payment processors.
4. Telehealth Session Data
• Audio/video streams and electronic assessment data from remote evaluations or consultations, stored on HIPAA- and FERPA-compliant platforms.
4. How We Use Your Information
We use the information we collect for:
1. Service Delivery
• Conducting psychoeducational assessments, creating evaluation reports, and offering consultations.
• Sharing relevant findings with authorized parties (e.g., parents, guardians, schools) upon written consent or legal authorization.
2. Communication & Customer Support
• Responding to inquiries, scheduling appointments, and sending service updates or reminders.
• Providing technical and customer support for users of our client portal or telehealth platforms.
3. Legal & Regulatory Compliance
• Fulfilling our obligations under FERPA, HIPAA, COPPA, and applicable state laws in Illinois and Florida.
• Complying with subpoenas, court orders, or government regulations.
4. Site Management & Improvement
• Evaluating site traffic and user engagement to enhance our services and user experience.
• Monitoring system performance and identifying potential technical issues.
5. Disclosure of Information
GPS only discloses personal information as permitted or required by law and consistent with this Privacy Policy:
1. With Your Consent or Authorization
• We share data (e.g., educational or health records) with schools, medical professionals, or others only upon express written consent or under a legal exception.
2. Service Providers & Third Parties
• We engage trusted vendors (e.g., hosting services, payment processors, telehealth platforms) who process information solely on our behalf. These vendors are contractually obligated to maintain confidentiality and adhere to privacy and security standards.
3. Legal Requirements
• We may release personal data to comply with law enforcement requests, subpoenas, or other lawful processes, or to protect our rights, property, or safety and that of others.
4. Business Transactions
• In the event of a merger, acquisition, or sale of assets, user information may be transferred to a successor entity under the same or substantially similar privacy obligations.
6. Data Security
We take reasonable administrative, technical, and physical measures to safeguard data:
• Secure Infrastructure: We store data on servers protected by firewalls and robust access controls.
• Encryption: We use SSL/TLS protocols to encrypt data in transit where appropriate.
• Access Restrictions: Only authorized personnel with a valid business need can handle sensitive information.
• Ongoing Monitoring: We review and update our security measures to address evolving threats.
No method of electronic storage or transmission is completely secure. By using our Services, you acknowledge these inherent risks.
7. Cookies & Tracking Technologies
We use cookies and similar tools to provide a better user experience and analyze our Site’s performance:
1. Types of Cookies
• Essential Cookies: Necessary for core website functionality (e.g., session management).
• Analytics Cookies: Track aggregated data on user interactions and site usage to help us improve.
2. Your Choices
• Most browsers let you modify or disable cookies. Doing so, however, may affect certain features or performance on our Site.
3. Third-Party Analytics
• We may partner with third-party analytics services (e.g., Google Analytics) that use their own cookies. These parties collect information in accordance with their own privacy policies.
8. Children’s Privacy (COPPA Compliance)
We comply with the Children’s Online Privacy Protection Act (COPPA):
• We do not knowingly collect personal information online from children under 13 without verifiable parental or guardian consent.
• Parents or guardians may review, correct, or request deletion of their child’s information by contacting us at [email protected].
9. Your Rights & Choices
Depending on where you live and the services you use, you may have certain rights over your personal data, including:
• Access & Correction: Request a copy of the personal data we hold and corrections of any inaccuracies.
• Deletion / Erasure: In some cases, ask us to delete personal data unless we are legally required to keep it.
• Consent Withdrawal: Revoke previously granted permissions, noting that doing so may affect the availability of our Services.
To exercise these rights or learn more, please email us at [email protected].
10. Data Retention
We retain personal information only as long as necessary to:
• Fulfill the purposes described in this Policy.
• Comply with legal or licensing requirements in Illinois and Florida.
• Address disputes or enforce our agreements.
Once data is no longer needed, we will securely dispose of it or anonymize it.
11. Jurisdiction & Governing Law
This Privacy Policy is governed by:
• Federal laws (FERPA, HIPAA, COPPA)
• Relevant Illinois and Florida laws
• Any other applicable regulations when servicing clients in those jurisdictions.
By using our Services, you agree to the application of these laws to your personal information.
12. Policy Updates
We may revise this Privacy Policy to reflect operational or legal changes. Any significant updates will be posted with a revised “Last Updated” date. Your continued use of our Site or Services after such changes indicates your acceptance of the revised terms.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Global Psychoeducational Solutions (GPS)
Email: [email protected]
We strive to address inquiries promptly and resolve any privacy-related issues to your satisfaction.
By using our Site and Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.