Privacy Policy
Your privacy, protected.
1. Introduction
Global Psychoeducational Solutions (“GPS,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the families, schools, and organizations we serve. This Policy explains how we collect, use, disclose, and safeguard personal information in connection with our professional services, including comprehensive psychoeducational evaluations, independent educational evaluations (IEEs), district backlog support, and admissions reviews for independent schools.
Our practices are designed to comply with applicable laws, including the Family Educational Rights and Privacy Act (FERPA), the Health Insurance Portability and Accountability Act (HIPAA), the Children’s Online Privacy Protection Act (COPPA), and relevant state privacy and professional requirements in Illinois and Florida.
2. Scope of this Policy
This Policy applies to information collected via our public website (globalpsychsolutions.com), email and phone communications, in-person services, and our secure client and telepractice platforms. Additional agreements, consent forms, and notices may supplement this Policy when clients engage our services.
3. Our Role with Schools and Families
When GPS is engaged directly by a family, we act as the primary provider responsible for safeguarding information under applicable laws. When GPS is engaged by or on behalf of a school or district (including IEEs and backlog support), portions of the evaluation materials may be treated as part of the student’s education record under FERPA, and the school or district may be the custodian of that record. We coordinate data handling with the engaging party in accordance with law and contract.
Professional Services Notice: GPS provides psychoeducational evaluations and related consultative services. We do not provide psychotherapy or ongoing medical treatment through these services.
4. Information We Collect
4.1 Website and Public Inquiries
- Contact details: name, email, phone, organization, and message content submitted through forms or email.
- Technical data: limited device, usage, and analytics information (see Section 10).
4.2 Client Services
- Personal identifiers: client and parent/guardian names, addresses, dates of birth, and contact details.
- Educational and health records: test results, academic history, reports, and documentation necessary to provide services.
- Telepractice data: audio/video sessions and digital assessments collected only via FERPA- and HIPAA-aligned platforms. GPS does not record telepractice sessions unless expressly disclosed and consented to in writing.
- Billing: limited payment information processed by secure third-party providers; GPS does not store full card numbers.
5. Sources of Information
We collect information directly from families, students (as appropriate), schools/districts, prior evaluators and clinicians (with consent or as permitted by law), and service providers engaged to support delivery of our services.
6. How We Use Information
- Service delivery: conducting assessments, generating reports, and sharing results with authorized parties.
- Communication: scheduling, responding to inquiries, and providing service updates.
- Compliance: meeting obligations under FERPA, HIPAA, COPPA, and applicable state laws.
- Operations: improving our website and services, quality assurance, and security monitoring.
- Recordkeeping: maintaining files consistent with legal, licensing, and professional requirements.
7. How We Disclose Information
- With consent or authorization: sharing with schools, clinicians, or other third parties as permitted by law or written consent.
- Service providers (processors): trusted vendors operating under confidentiality and limited-use obligations, such as hosting and infrastructure, secure client portals/telepractice platforms, email and productivity tools, analytics, and payment processors.
- Legal requirements: to comply with law, court orders, or to protect rights, safety, or property.
- Business transactions: in a merger, acquisition, or asset transfer, subject to comparable safeguards.
No sale or sharing: GPS does not sell personal information and does not share personal information for cross-context behavioral advertising. We do not permit third parties to use client information for their own marketing.
8. Data Security
We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the information we handle, including secure hosting, access controls, staff training, and encryption in transit where appropriate. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Security Incidents
If we learn of a security incident affecting your information, we will investigate and notify affected parties in accordance with applicable law and our contractual obligations.
9. Data Retention
We retain personal information only as long as necessary for the purposes described in this Policy, to meet legal or licensing requirements in our jurisdictions, to address disputes, or to enforce agreements. When information is no longer needed, we will securely delete or de-identify it.
11. Communications Preferences
You may opt out of non-essential communications by following unsubscribe links in emails or contacting us. Service and transactional messages related to scheduled appointments, portals, or evaluations may continue as permitted by law.
12. Your Rights & Requests
Depending on your location and engagement with GPS, you may have rights to request access, correction, deletion, portability, restriction, or to withdraw consent. For education records maintained by a school or district, requests may need to be directed to that institution under FERPA. For other requests, contact us using the details below. We will respond as required by applicable law.
13. State Privacy Notices (e.g., CA, CO, CT, UT, VA)
If you are a resident of a U.S. state with a comprehensive privacy law, you may have additional rights (such as the right to know/access, correct, delete, or appeal a decision). GPS does not sell personal information or process it for cross-context behavioral advertising. To exercise state-specific rights, contact us using the information below and indicate your state of residence.
14. Data Hosting & Transfers
GPS and many of our service providers store and process information in the United States. Some providers may process information in other jurisdictions. Where applicable, we take steps to ensure appropriate safeguards for such transfers.
15. Children’s Privacy
We do not knowingly collect personal information online from children under 13 without verifiable parental consent. Parents or guardians may review, update, or request deletion of their child’s information by contacting us at admin@globalpsychsolutions.com.
16. Changes to this Policy
We may update this Policy to reflect operational, legal, or regulatory changes. The “Last updated” date above indicates the most recent revision. Material changes will be posted on this page.
17. Contact Us
Global Psychoeducational Solutions (GPS)
1 E Erie St Suite 525-4108, Chicago, IL 60611
Phone: (312) 989-3499
Email: admin@globalpsychsolutions.com
When GPS is engaged by a school or district, the evaluation report and related findings may become part of the student’s official education record under FERPA. In such cases, the school or district is the custodian of that record. GPS retains ownership of all test materials, protocols, and intellectual property used in conducting the evaluation. Confidentiality is maintained in accordance with law, contract, and professional standards, and information is not used beyond the scope of the requested services.