Privacy Policy
1. Introduction
Global Psychoeducational Solutions (“GPS,” “we,” “us,” or “our”) is committed to handling personal information in a manner consistent with applicable privacy, confidentiality, and professional obligations. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our website, communications, and professional services.
GPS provides psychoeducational evaluations and related consultative services for families, schools, and districts. Depending on the nature of the engagement, information may be subject to federal and state laws and professional requirements, including, as applicable, the Family Educational Rights and Privacy Act (FERPA), the Health Insurance Portability and Accountability Act (HIPAA), the Children’s Online Privacy Protection Act (COPPA), and relevant state and licensing requirements.
2. Scope of this Policy
This Policy applies to information collected through our website, globalpsychsolutions.com, by email, by telephone, through forms or intake materials, during in-person or remote services, and through platforms used to support professional service delivery.
Additional notices, consent forms, service agreements, and contractual terms may apply depending on the type of engagement. Where applicable, those materials supplement this Policy.
3. Role of GPS
When GPS is engaged directly by a parent, guardian, adult student, or private client, GPS generally acts as the service provider responsible for handling information in accordance with applicable law and professional standards.
When GPS is engaged by or on behalf of a school or district, including in connection with school-based evaluations, Independent Educational Evaluations (IEEs), or overflow support, certain records may be treated as part of the student’s education record under FERPA. In those situations, the school or district may be the custodian of the student record, and GPS handles information in accordance with the engagement terms, applicable law, and professional obligations.
Professional Scope: GPS provides psychoeducational evaluations and related consultation. GPS does not provide psychotherapy, psychiatric care, emergency services, or ongoing medical treatment through these services.
4. Information We Collect
4.1 Website and General Inquiries
- Contact information, such as name, email address, telephone number, organization, and the contents of messages submitted through forms, email, or other communications.
- Technical and usage information, such as limited browser, device, analytics, or site interaction data.
4.2 Professional Services
- Identifiers, such as client name, student name, parent or guardian name, address, date of birth, and contact details.
- Educational records, such as report cards, progress data, evaluations, school records, intervention documentation, teacher or school input, and related materials.
- Clinical or developmental information, where relevant to the referral question or scope of services.
- Assessment data, such as test responses, rating scales, observational notes, scoring data, written reports, and related professional work product.
- Remote service data, including information exchanged through secure telepractice or portal platforms. Sessions are not recorded unless expressly disclosed and authorized in writing.
- Billing and payment information, to the extent necessary to process payment through secure third-party providers. GPS does not store complete payment card numbers.
5. Sources of Information
We may collect information directly from parents, guardians, students when appropriate, adult clients, schools, districts, prior providers, clinicians, advocates, attorneys, or other authorized parties. We may also receive information from service providers or platforms used to support service delivery.
6. How We Use Information
- To respond to inquiries and communicate regarding potential or ongoing services.
- To schedule, coordinate, and deliver psychoeducational evaluation and consultation services.
- To review records, administer assessments, prepare reports, and communicate findings to authorized parties.
- To maintain records in accordance with applicable law, licensing requirements, and professional standards.
- To operate, secure, and improve our website, systems, and service delivery processes.
- To comply with legal, regulatory, contractual, and ethical obligations.
7. How We Disclose Information
We do not disclose personal information except as permitted or required by law, contract, professional obligation, or valid authorization.
- With consent or authorization, including disclosure to schools, districts, providers, attorneys, advocates, or other authorized parties.
- To service providers that support our operations, such as secure hosting, email, telepractice, portal, analytics, scheduling, document management, or payment processing providers, subject to appropriate confidentiality and data handling restrictions.
- To comply with law, court order, subpoena, lawful request, or regulatory obligation.
- To protect rights, safety, or property, where disclosure is permitted or required by law.
- In connection with a business transaction, such as a merger, acquisition, or transfer of assets, subject to appropriate safeguards.
Data Use Limitation: GPS does not sell personal information and does not use personal information for cross-context behavioral advertising.
8. Data Security
GPS uses administrative, technical, and physical safeguards designed to protect personal information in a manner appropriate to its sensitivity. These measures may include access controls, secure systems, staff training, and encryption in transit where appropriate.
No method of transmission, storage, or electronic processing can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect information, we cannot guarantee absolute security.
9. Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Policy, to provide services, to comply with legal and licensing requirements, to resolve disputes, and to enforce agreements. When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it in accordance with applicable requirements.
11. Communications
You may opt out of non-essential communications by following unsubscribe instructions where available or by contacting us directly. We may continue to send administrative or service-related communications as necessary for scheduling, account management, service delivery, or legal compliance.
12. Access, Correction, and Other Requests
Depending on the nature of the relationship and applicable law, individuals may have the right to request access to, correction of, or other action regarding certain personal information. In some cases, requests relating to student records may need to be directed to the school or district that maintains the education record under FERPA.
To make a request, please contact us using the information provided below. We will respond in accordance with applicable law and professional obligations.
13. State Privacy Notices
If you reside in a state with a comprehensive privacy law, you may have additional rights under applicable state law, such as rights relating to access, correction, deletion, or appeal. GPS does not sell personal information and does not process personal information for cross-context behavioral advertising. Requests may be submitted using the contact information below.
14. Data Hosting and Processing Location
GPS and certain service providers may store or process information in the United States. Some providers may process information in other jurisdictions. Where applicable, we take reasonable steps to ensure appropriate safeguards consistent with the nature of the information and applicable requirements.
15. Children’s Privacy
We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian involvement or consent, as applicable. Parents or guardians who wish to review, update, or request deletion of certain information may contact us at admin@globalpsychsolutions.com.
16. Changes to this Policy
We may revise this Policy from time to time to reflect operational, legal, regulatory, or professional changes. The “Last updated” date above reflects the most recent revision. Updated versions will be posted on this page.
17. Contact Information
Global Psychoeducational Solutions
1 E Erie St Suite 525-4108, Chicago, IL 60611
Phone: (312) 989-3499
Email: admin@globalpsychsolutions.com
When GPS is engaged by a school or district, evaluation reports and related findings may become part of the student’s education record under FERPA. In those cases, the school or district may serve as custodian of the student record. GPS retains ownership of assessment materials, protocols, and related intellectual property, subject to applicable law, contract, and professional standards.